Refund policy

Because all of our products have the possibility of being tampered with, we do not offer refunds or returns. However, if you have issues, questions, or concerns, please contact us and we will do our best to resolve the issue at hand. In certain cases, we may issue a refund but DO NOT accept returns for any reason. We are not liable for lost, stolen, or damaged products. if your package has been lost or stolen, you must file a claim with the carrier the package was shipped with. We do our very best package all orders securely and to prevent any damage. 

If your package is damaged upon arrival from the carrier, please file a claim with the carrier. Please email us at info@coolkatsoap.com with your order number and pictures of the damaged goods and we will do our best to make it right on our behalf.